Real Estate · Inbound

Post-sale SupportAI Agent.

Resolves post-purchase queries and raises issue tickets automatically. Connect a phone number, attach your knowledge, and it takes live calls the same day.

Deploy this agent Talk to an engineer
65%
Ticket Deflection
24/7
Support
24/7
Coverage
<1s
Response time

How it works /01

How a callflows.

From the first ring to the CRM note, the agent owns the whole conversation — your team only sees the calls that truly need them.

  1. 01

    Answer on the first ring

    Every call is picked up instantly — after hours, weekends, and volume spikes included. No IVR tree, no hold queue.

  2. 02

    Verify the caller

    Matches the caller against your CRM and confirms identity before anything sensitive is discussed.

  3. 03

    Resolve on the line

    Pulls answers from your knowledge base and takes real actions in your systems — not just FAQ readouts.

  4. 04

    Close the loop

    Writes a summary back to your CRM, raises tickets where needed, and books any follow-up before hanging up.

Situations /02

Where thisagent works.

Four situations post-sale support handles, in the words of a real estate team.

01

An owner asking for a document copy

A flat owner calls for a copy of the sale agreement or a no-dues letter. The agent verifies the flat number and registered name against your records, explains how the request is handled according to your process, and raises a ticket with the details for the back office.

02

A complaint about a leak or a lift

Owners ring about water seepage, a stuck lift or a dead intercom. The agent records the flat, tower, description and a callback number, gives the ticket number, and routes urgent items such as an active leak to the facility manager straight away.

03

An owner who wants a status update

A caller asks what happened to the complaint raised last week. The agent looks up the ticket in the connected system and reads the status as it stands. If it is unchanged or overdue, it offers to escalate to the property manager.

04

A tenant calling about the owner's flat

Sometimes the person calling is a tenant living in the flat. The agent asks who they are and for the flat details, takes the issue, and leaves anything that needs the owner's consent to staff instead of acting on it.

Example call /03

A call,start to finish.

An illustration of how the conversation goes. Names and details are made up; it is not a real customer call.

Inbound call at 9:05 AM from a flat owner reporting water seepage on a bedroom wall.

  1. AgentGood morning, Lotus Greens customer care. How may I help you?
  2. OwnerThere is water coming through the wall in my bedroom. It started last night.
  3. AgentI am sorry to hear that. May I have your tower and flat number?
  4. OwnerTower B, 603. Name is Sharma.
  5. AgentThank you, Mr. Sharma. Is the water still coming, or has it stopped?
  6. OwnerIt is still dripping. Can someone come today?
  7. AgentActive leaks go straight to our facility manager. I have raised ticket 4471 and I am transferring you now so you can fix a time.
  8. OwnerAlright, thank you.
  9. AgentI have told him it is tower B, flat 603, with seepage in the bedroom wall since last night.

Capabilities /04

Built forreal calls.

The parts that matter on the call, and the parts that matter after it.

During the call

  • Natural, interruptible voice — callers can talk over it
  • Switches between 22 Indian languages + English mid-call
  • Reads and writes your CRM, ticketing, and payment systems live
  • Warm-transfers to a human with a full summary when it should

Around the call

  • Every call recorded, transcribed, and QA-scored
  • Outcome and sentiment dashboards update in real time
  • Configurable guardrails and compliance scripts
  • Retries, follow-ups, and scheduling handled automatically
Works with10 systems

Plugs intoyour stack.

Connects to the systems real estate teams already run.

  • 01Salesforce
  • 02Zoho CRM
  • 03LeadSquared
  • 04HubSpot
  • 05MagicBricks
  • 0699acres
  • 07Housing.com
  • 08Twilio
  • 09WhatsApp Business
  • 10Razorpay

Questions /05

Questionsbuyers ask.

Which kinds of post-sale queries can it handle on its own?
Questions your documents already answer, such as maintenance charge dates, office timings, document request steps and how to raise a complaint. It takes a ticket for anything that needs an action, and passes urgent or sensitive items to a person.
How are tickets created?
The agent records the details during the call and creates the ticket in the connected system, such as Salesforce, or logs it for your team to enter. The owner is given a reference number and told what happens next.
Can it check the status of an earlier complaint?
When it is connected to the system where your tickets live, it reads the status for the owner. If it has no access to that data, it says so and arranges a callback from the team that does.
Does it call owners proactively?
It can, if you ask. A typical use is a follow-up call after a ticket is closed to check that the owner is satisfied. Replies and sentiment are recorded in the dashboard, so unhappy owners can be called back by a person.

Runs alongside /06

Bettertogether.

Real Estate teams rarely deploy one agent. These share customer context and hand conversations to each other mid-call.

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