1. Introduction
Welcome to Pollax ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI platform and services.
By using Pollax, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email address, company name, phone number)
- Payment and billing information
- Voice data and recordings when you use our voice AI services
- Communication data when you contact our support team
- Profile information and preferences
2.2 Information Collected Automatically
- Usage data and analytics
- Device information (IP address, browser type, operating system)
- Log data and error reports
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our voice AI services
- Process your transactions and manage your account
- Train and improve our AI models (with your consent)
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our terms
4. Voice Data Processing
As a voice AI platform, we process voice data as a core part of our service. Here's how we handle your voice data:
- Real-time Processing: Voice data is processed in real-time to provide AI responses
- Storage: Voice recordings may be stored for quality assurance, debugging, and service improvement
- Encryption: All voice data is encrypted in transit and at rest using industry-standard encryption
- Retention: Voice data is retained for a limited period unless you request deletion
- Opt-out: You can opt out of voice data storage for training purposes in your account settings
5. Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: Third-party vendors who perform services on our behalf (cloud hosting, payment processing, analytics)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights and safety
- With Your Consent: When you explicitly authorize us to share specific information
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- End-to-end encryption for voice data transmission
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- SOC 2 Type II compliance
- HIPAA and GDPR compliance measures
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Data Portability: Request a copy of your data in a portable format
- Opt-out: Opt out of certain data processing activities
- Withdraw Consent: Withdraw consent for data processing
To exercise these rights, contact us at [email protected]
8. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Voice recordings are typically retained for 90 days unless you request earlier deletion or opt for longer retention for quality purposes.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and data processing agreements.
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: [email protected]
- Address: Pollax Technologies Pvt. Ltd., Plot 45, Hitech City, Madhapur, Hyderabad, Telangana 500081, India
- Phone: +91-40-1234-5678