Enterprise-grade controls for AI agents that handle real customer conversations — secure integrations, privacy by default, payment isolation, and models that stay online.
Trust posture
Controls active for this tenant
When agents call your systems of record, tool access is controlled and auditable — policies travel with every request.
Built toward the standards enterprises expect: SOC 2, ISO 27001 alignment, GDPR-ready processing, and clear retention controls.
LLM replies pass through supervisory checks that reduce hallucinations, block policy violations, and catch misuse.
Sensitive fields are masked in transcripts and logs so operators see what they need — without leaking personal data.
Your data is used only as you instruct and is never shared with other Pollax customers.
Keep agents inside brand and legal boundaries with monitors for off-limits topics and phrases.
Flexible agents — without flexible security standards. Integrations stay deterministic and policy-bound.
SOC 2
Security controls audited for availability and confidentiality.
ISO 27001
Information-security management aligned to industry standards.
GDPR-ready
Data processing, retention, and export controls for EU customers.
Tool calls into CRMs, fee systems, and ticketing are scoped, logged, and constrained — so your procedures are followed every time.
Trust posture
Controls active for this tenant
Non-deterministic models are powerful — and risky. Supervisor layers catch inventing fees, leaking PII, or drifting off-policy before the customer hears it.
Supervisor layer
Policy checks before the customer hears a reply
“Your pending fee is ₹12,400. I can send a secure payment link.”
Attempted to invent a fee waiver outside published rules.
Your instructions define how data is used. Industry best practices define how it is protected.
Personally identifiable information shared on a call is encrypted in transit and at rest, and masked in operator-facing views when appropriate.
Trust posture
Controls active for this tenant
Filters and monitors for off-limits topics keep agents inside company policy — useful for regulated industries and brand safety alike.
Supervisor layer
Policy checks before the customer hears a reply
“Your pending fee is ₹12,400. I can send a secure payment link.”
Attempted to invent a fee waiver outside published rules.
When agents send payment links or trigger collection flows, sensitive card data stays on certified payment rails.
Card data isolated by architecture
Payment fields flow through gateway infrastructure — not Pollax model context or ordinary storage.
Audit-ready payment trails
Know which agent sent which link, for which amount, and when — without storing PAN.
Proven on real collections
Fee reminders, renewals, and checkout links run at volume across voice and messaging.
Payment data path
Agent
Collects intent
PCI vault
Card never in LLM
Gateway
Razorpay / bank
Sensitive payment fields stay in certified payment rails — not Pollax model context or long-term storage.
Speech, reasoning, tools, and safety each use the right model. Automatic failover keeps conversations continuous.
Model constellation
Route each step to the best model — with failover
Superior performance
Frontier and specialist models for understanding, deciding, and speaking.
Continued innovation
Swap in better models as the industry advances — without rewriting your agents.
Consistent reliability
Provider failover protects uptime when a single LLM endpoint falters.
No. Each workspace is isolated. Memory, recordings, and knowledge stay within your tenant boundaries.
Supervisor layers check responses against your policies and tools before they reach the customer — blocking inventing facts outside knowledge or approved tools.
Cardholder data is handled through payment-provider rails. It is not stored in Pollax LLM context or treated as ordinary conversation memory.
Pollax can route across a constellation of models so speech, reasoning, and tools keep working when a single provider degrades.
Enterprise plans support stricter residency and export needs. Contact sales for self-host and warehouse export options.
See how Pollax isolates tenants, masks PII, and supervises every reply.