Real Estate · Outbound

Possession & HandoverAI Agent.

Coordinates handover schedules and tracks snag resolution to closure. Connect a phone number, attach your knowledge, and it takes live calls the same day.

Deploy this agent Talk to an engineer
50%
Faster Handover
90%
Snag Closure
24/7
Coverage
<1s
Response time

How it works /01

How a callflows.

Outbound calls start from your data and end with your systems updated — the conversation in between is the agent’s job.

  1. 01

    Start from your data

    Calls trigger from CRM segments, due dates, or events you define — no manual dialing lists.

  2. 02

    Have a real conversation

    Opens naturally, adapts to responses, and handles objections — in whichever language the customer answers.

  3. 03

    Get the outcome

    Payment links sent, slots booked, records updated — while the customer is still on the line.

  4. 04

    Sync and persist

    Outcomes land back in your systems automatically; unanswered calls retry at smarter times.

Situations /02

Where thisagent works.

Four situations possession & handover handles, in the words of a real estate team.

01

Inviting buyers for possession

When a tower is ready for handover, the agent calls each buyer, tells them the possession window you have set, and offers available slots at the site office. It confirms what to bring, as listed in your handover checklist, and records the slot chosen.

02

A buyer who has not cleared dues

If the records show an unpaid amount, the agent does not refuse the buyer a slot on its own. It explains that the accounts team will contact them before possession, books a callback from accounts, and tells the site team the handover is pending clearance.

03

A snag raised at the walkthrough

After the walkthrough the buyer lists issues such as a leaking tap or a chipped tile. The agent calls a week later to ask whether each item on the list has been fixed, and records the buyer's reply against the snag so the site engineer sees what is still open.

04

A buyer who lives abroad

NRI owners may send a relative to take possession. The agent asks who will attend, notes the name, and tells them which authorisation papers your handover checklist lists. For anything outside that checklist it passes the question to the handover team.

Example call /03

A call,start to finish.

An illustration of how the conversation goes. Names and details are made up; it is not a real customer call.

Outbound call at 4:30 PM to a buyer whose tower is ready for possession next month.

  1. AgentHello, this is the handover desk at Maple Residency. Am I speaking with Mrs. Joshi?
  2. OwnerYes, speaking.
  3. AgentGood news: your flat in tower C is ready for possession. We are scheduling handovers between the 10th and the 20th. Which date works for you?
  4. OwnerThe 14th. But my husband is travelling, so I will come alone.
  5. AgentThat is fine if the registration papers are with you. I will send the checklist on WhatsApp. Would 11 AM or 3 PM be better on the 14th?
  6. Owner11 AM, please.
  7. AgentBooked for the 14th at 11 AM. One thing, our records show a small balance pending. I will ask the accounts team to call you before then.
  8. OwnerPlease do. I thought everything was paid.
  9. AgentI have passed that on with your flat number. You will hear from them tomorrow, and your handover slot stays held.

Capabilities /04

Built forreal calls.

The parts that matter on the call, and the parts that matter after it.

During the call

  • Natural, interruptible voice — callers can talk over it
  • Switches between 22 Indian languages + English mid-call
  • Reads and writes your CRM, ticketing, and payment systems live
  • Warm-transfers to a human with a full summary when it should

Around the call

  • Every call recorded, transcribed, and QA-scored
  • Outcome and sentiment dashboards update in real time
  • Configurable guardrails and compliance scripts
  • Retries, follow-ups, and scheduling handled automatically
Works with10 systems

Plugs intoyour stack.

Connects to the systems real estate teams already run.

  • 01Salesforce
  • 02Zoho CRM
  • 03LeadSquared
  • 04HubSpot
  • 05MagicBricks
  • 0699acres
  • 07Housing.com
  • 08Twilio
  • 09WhatsApp Business
  • 10Razorpay

Questions /05

Questionsbuyers ask.

How does the agent know which buyers are ready for handover?
From the status data in your CRM, such as Salesforce, Zoho CRM, LeadSquared or HubSpot, or a list you upload for a ready tower. You choose the date range, the slot rules and which buyers are included, so it never invites someone too early.
Can it track snags after the walkthrough?
Yes. It calls to ask whether each snag has been resolved, and records the answer per item. Items the buyer says are still open are flagged for the site team, and a further follow-up call can be scheduled.
What happens when a buyer is unhappy with the finish?
The agent listens, records what the buyer says, and does not argue or promise a fix. It offers a warm transfer to the handover manager or a callback, passing along a short summary so the buyer does not have to explain it again.
Can it send the handover checklist?
With the buyer's agreement, it sends your checklist by WhatsApp Business or SMS through Twilio. The checklist is your own document, uploaded once, and the agent describes only what is written in it.

Runs alongside /06

Bettertogether.

Real Estate teams rarely deploy one agent. These share customer context and hand conversations to each other mid-call.

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Real Estate · OutboundStart

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