Shipping Policy
Last updated: January 22, 2026
Digital Service - No Physical Shipping
Pollax is a cloud-based AI voice call platform that provides digital services only. We do not ship physical products. All services are delivered electronically through our platform.
Service Delivery
Instant Access
- Upon successful registration and payment, you will receive immediate access to your Pollax account
- No waiting period or shipping time required
- Access your dashboard instantly at www.pollax.ai
Service Activation
- Trial accounts: Activated immediately upon email verification
- Paid subscriptions: Activated within minutes of payment confirmation
- API access: Available immediately through your dashboard
- Phone numbers: Provisioned within 24 hours of request
Account Setup & Onboarding
After registration, you will receive:
- Welcome email with login credentials
- Quick start guide and documentation access
- API keys for integration (if applicable)
- Access to support resources and tutorials
Service Availability
Geographic Coverage
Our services are available globally, with primary support for:
- Voice calls in multiple languages (English, Hindi, Spanish, etc.)
- International phone number provisioning (subject to availability)
- 24/7 platform access from anywhere in the world
Service Uptime
We strive to maintain 99.9% uptime for our services. Any scheduled maintenance will be announced in advance through email notifications.
Phone Number Provisioning
While our platform is instantly accessible, phone number provisioning follows this timeline:
- Standard numbers: Provisioned within 24 hours
- Toll-free numbers: 2-3 business days
- International numbers: 3-5 business days (varies by country)
- Vanity numbers: Subject to availability and regulatory approval
You will receive email confirmation once your phone number is active and ready to use.
Integration & Technical Support
For enterprise customers requiring integration assistance:
- Technical onboarding call scheduled within 48 hours
- Dedicated support engineer assigned
- Custom integration guidance provided
- Testing environment access immediately available
International Service Delivery
Our cloud-based platform is accessible worldwide. However, please note:
- Some features may be subject to local regulations and availability
- Phone number availability varies by country
- Payment processing may have regional restrictions
- Support hours may vary based on your timezone
Service Delays
In rare cases, service activation may be delayed due to:
- Payment verification requirements
- Account security checks
- Regulatory compliance reviews
- Technical issues or maintenance
If you experience any delays, our support team will proactively reach out to you.
Questions About Service Delivery?
If you have questions about accessing our services, please contact us:
Email: [email protected]
Support Portal: Available 24/7 through your dashboard
Phone: Available for enterprise customers
This Shipping Policy is part of our Terms of Service. By using Pollax, you acknowledge that you understand this is a digital service platform with no physical product shipments. We reserve the right to update this policy at any time. Continued use of our services after changes constitutes acceptance of the updated policy.