Travel experiences, elevated with AI

Deliver exceptional guest experiences with AI agents that handle bookings, concierge services, and support across every touchpoint of the travel journey.

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Booking automation
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Support cost down
0/7
Availability
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Faster response

Travel and hospitality businesses handle thousands of booking inquiries, service requests, and guest communications daily. Manual handling is costly, guests expect instant responses 24/7, and peak seasons overwhelm staff.

How it works

Built for the job

Hotel reservations

AI agents handle bookings, modifications, cancellations, room upgrades, and special requests automatically.

Flight information

Real-time status updates, gate changes, delays, rebooking assistance, and baggage tracking.

Concierge services

Restaurant recommendations, reservations, activity booking, and local attraction information.

Guest services

Room service orders, amenity requests, housekeeping, maintenance, and checkout assistance.

Travel insurance

Claims processing, coverage questions, policy modifications, and emergency assistance.

Loyalty programs

Points balance inquiries, reward redemption, tier upgrades, and personalized offers.

Specialized agents

10+ AI agents, ready to deploy

Purpose-built agents for every workflow — run one, or a whole team.

Inbound

Booking & Reservation

Shares availability and rates, and completes new bookings on the call.

85% Booking AutomationView
Outbound

Reservation Confirmation

Confirms upcoming stays and shares pre-arrival details proactively.

40% No-show ReductionView
Inbound

Modification & Cancellation

Changes dates, processes cancellations, and explains refund policies.

75% Self-Service RateView
Inbound

Concierge & Check-in

Handles pre-arrival, concierge, and in-stay requests like a front desk that never sleeps.

60% Desk Load ReductionView
Outbound

Itinerary & Package Sales

Pitches holiday packages and upsells upgrades to the right travelers.

3x Package SalesView
Inbound

Loyalty & Membership

Answers points, tiers, and membership benefit questions instantly.

80% Query DeflectionView
Inbound

Complaint & Service Recovery

Resolves issues in the moment and recovers the guest experience.

70% Same-call ResolutionView
Outbound

Post-stay Feedback & Reviews

Collects CSAT and nudges happy guests to leave public reviews.

5x Review VolumeView
Inbound

Group & Event Bookings

Captures MICE, wedding, and group enquiries with full requirements.

100% Enquiry CaptureView
Outbound

Win-back & Offers

Re-engages past guests with personalized offers and seasonal deals.

20% Win-back RateView
Inbound

Booking & Reservation

Shares availability and rates, and completes new bookings on the call.

85% Booking AutomationView
Outbound

Reservation Confirmation

Confirms upcoming stays and shares pre-arrival details proactively.

40% No-show ReductionView
Inbound

Modification & Cancellation

Changes dates, processes cancellations, and explains refund policies.

75% Self-Service RateView
Inbound

Concierge & Check-in

Handles pre-arrival, concierge, and in-stay requests like a front desk that never sleeps.

60% Desk Load ReductionView
Outbound

Itinerary & Package Sales

Pitches holiday packages and upsells upgrades to the right travelers.

3x Package SalesView
Inbound

Loyalty & Membership

Answers points, tiers, and membership benefit questions instantly.

80% Query DeflectionView
Inbound

Complaint & Service Recovery

Resolves issues in the moment and recovers the guest experience.

70% Same-call ResolutionView
Outbound

Post-stay Feedback & Reviews

Collects CSAT and nudges happy guests to leave public reviews.

5x Review VolumeView
Inbound

Group & Event Bookings

Captures MICE, wedding, and group enquiries with full requirements.

100% Enquiry CaptureView
Outbound

Win-back & Offers

Re-engages past guests with personalized offers and seasonal deals.

20% Win-back RateView
Use cases

What you can automate

Hotels & resorts

  • Reservation management
  • Guest services and upselling
  • Post-stay feedback

Airlines

  • Flight booking and check-in
  • Rebooking and baggage inquiries
  • Frequent flyer support

Travel agencies

  • Package bookings
  • Itinerary planning and destination info
  • Travel insurance

Tour operators

  • Group bookings
  • Activity scheduling
  • Guide coordination and customer support

Platform capabilities

  • Multi-language support for international travelers
  • PMS and booking system integration
  • Real-time availability and pricing updates
  • Dynamic upselling and cross-selling
  • Guest feedback and review collection
  • Loyalty program integration
Enterprise-ready

Secure and compliant by design

SOC 2 · HIPAA · GDPR

Aligned to enterprise standards

AES-256 encryption

In transit and at rest

Per-tenant isolation

Your data stays yours

Self-host option

Run models in your cloud

FAQ

Questions, answered

How quickly can we launch a travel & hospitality agent?

Most teams are live within a day — define the agent, connect a number, attach your knowledge, and go.

Does it use our own data?

Yes. Connect your systems and knowledge base so calls are personalized and accurate, with per-tenant isolation.

Which languages are supported?

English and 23 Indic languages, switchable mid-call based on the customer.

Bring Pollax to Travel & Hospitality

Launch your first agent in minutes, or talk to our team about your workflow.