Telecom customer service, reimagined with AI

Handle millions of customer interactions — from billing inquiries to technical support — with intelligent AI agents that deliver instant, personalized service.

24%
Call deflection
21%
Cost reduction
7/7
Support
1x
Faster resolution

Telecom operators serve millions of customers with diverse needs — from simple recharges to complex technical issues. Call centers are overwhelmed, wait times frustrate customers, and repetitive queries consume agent time.

How it works

Built for the job

Billing & account inquiries

AI agents handle bill explanations, payment processing, plan details, and account balance queries instantly.

Technical support

Automated troubleshooting for connectivity issues, device setup, and network problems with guided resolutions.

Plan upgrades & changes

AI guides customers through plan comparisons, upgrades, add-ons, and subscription modifications.

WhatsApp self-service

Recharge, check data balance, activate plans, and resolve queries via conversational AI on WhatsApp.

Proactive alerts

Automated notifications for bill due dates, data limit alerts, network maintenance, and promotional offers.

Customer retention

Win-back campaigns, churn prevention calls, and personalized retention offers at scale.

Specialized agents

10+ AI agents, ready to deploy

Purpose-built agents for every workflow — run one, or a whole team.

Inbound

Billing & Account Enquiry

Explains bills, plan details, and account balances instantly.

80% Call DeflectionView
Inbound

Recharge & Plan Activation

Processes recharges and activates plans and add-ons on the call.

85% Self-Service RateView
Inbound

Technical Support

Troubleshoots connectivity, device setup, and network issues step by step.

70% First-call FixView
Outbound

Plan Upgrade & Cross-sell

Pitches upgrades, add-ons, and OTT bundles to the right subscribers.

30% Upgrade RateView
Outbound

Payment Reminder & Collection

Sends bill-due and overdue reminders with instant payment links.

40% Faster CollectionsView
Inbound

New Connection & Onboarding

Handles new SIM, broadband, and postpaid onboarding end to end.

75% Request AutomationView
Inbound

Porting (MNP) Assistance

Guides port-in requests and rescues port-out attempts.

60% Port-out SavesView
Outbound

Churn Prevention & Win-back

Re-engages at-risk and churned subscribers with retention offers.

25% Win-back RateView
Outbound

Data Usage & Alerts

Notifies subscribers on data limits, roaming, and pack expiry proactively.

60% Fewer Bill ShocksView
Inbound

Complaint & Grievance

Registers complaints, tracks tickets, and escalates per TRAI norms.

100% Complaint CaptureView
Inbound

Billing & Account Enquiry

Explains bills, plan details, and account balances instantly.

80% Call DeflectionView
Inbound

Recharge & Plan Activation

Processes recharges and activates plans and add-ons on the call.

85% Self-Service RateView
Inbound

Technical Support

Troubleshoots connectivity, device setup, and network issues step by step.

70% First-call FixView
Outbound

Plan Upgrade & Cross-sell

Pitches upgrades, add-ons, and OTT bundles to the right subscribers.

30% Upgrade RateView
Outbound

Payment Reminder & Collection

Sends bill-due and overdue reminders with instant payment links.

40% Faster CollectionsView
Inbound

New Connection & Onboarding

Handles new SIM, broadband, and postpaid onboarding end to end.

75% Request AutomationView
Inbound

Porting (MNP) Assistance

Guides port-in requests and rescues port-out attempts.

60% Port-out SavesView
Outbound

Churn Prevention & Win-back

Re-engages at-risk and churned subscribers with retention offers.

25% Win-back RateView
Outbound

Data Usage & Alerts

Notifies subscribers on data limits, roaming, and pack expiry proactively.

60% Fewer Bill ShocksView
Inbound

Complaint & Grievance

Registers complaints, tracks tickets, and escalates per TRAI norms.

100% Complaint CaptureView
Use cases

What you can automate

Mobile networks

  • Prepaid recharges and postpaid billing
  • Plan changes
  • Mobile number portability

Broadband & internet

  • Connection troubleshooting
  • Speed upgrades and billing queries
  • Installation scheduling

Enterprise services

  • B2B account management
  • Bulk SIM activations
  • Dedicated support lines

Value-added services

  • OTT and content subscriptions
  • Insurance services
  • Premium support plans

Platform capabilities

  • CRM and billing system integration
  • Multi-language regional support
  • Real-time network status integration
  • SIM activation and replacement
  • Porting request management
  • Usage analytics and recommendations
Enterprise-ready

Secure and compliant by design

SOC 2 · HIPAA · GDPR

Aligned to enterprise standards

AES-256 encryption

In transit and at rest

Per-tenant isolation

Your data stays yours

Self-host option

Run models in your cloud

FAQ

Questions, answered

How quickly can we launch a telecommunications agent?

Most teams are live within a day — define the agent, connect a number, attach your knowledge, and go.

Does it use our own data?

Yes. Connect your systems and knowledge base so calls are personalized and accurate, with per-tenant isolation.

Which languages are supported?

English and 23 Indic languages, switchable mid-call based on the customer.

Bring Pollax to Telecommunications

Launch your first agent in minutes, or talk to our team about your workflow.