Retail customer engagement, supercharged with AI

Turn browsers into buyers with AI agents that recover abandoned carts, provide instant support, and drive repeat purchases across every customer touchpoint.

1x
Conversion rate
31%
Cart recovery
11/7
Engagement
24%
Support cost down

E-commerce brands face high cart abandonment, support ticket overload, and difficulty engaging customers post-purchase. Manual follow-ups don’t scale, generic messaging fails to convert, and customers expect instant, personalized responses.

How it works

Built for the job

Cart abandonment recovery

AI agents reach out to customers who abandoned carts, address concerns, and guide them to complete purchases.

Order tracking & updates

Automated notifications for order confirmations, shipping updates, and delivery status via voice and messaging.

Returns & exchange assistance

AI handles return requests, provides return labels, tracks refunds, and manages exchange processes.

WhatsApp commerce

Product discovery, order placement, payment processing, and support — all through conversational AI on WhatsApp.

Personalized promotions

Targeted outbound campaigns for new arrivals, flash sales, restocks, and personalized recommendations.

Post-purchase engagement

Feedback collection, review requests, product care tips, and upsell opportunities after delivery.

Specialized agents

10+ AI agents, ready to deploy

Purpose-built agents for every workflow — run one, or a whole team.

Inbound

Order Status & Tracking

Answers "where is my order" with live status and delivery ETAs.

80% WISMO DeflectionView
Outbound

Cart Abandonment Recovery

Calls back abandoned carts, resolves objections, and closes the sale.

65% Cart RecoveryView
Inbound

Returns & Exchange

Handles return requests, refund status, and exchanges end to end.

75% Returns AutomationView
Inbound

Product Enquiry & Advice

Answers product questions, sizing, and availability to unblock purchases.

70% Query DeflectionView
Outbound

COD Confirmation

Confirms cash-on-delivery orders before dispatch to cut RTO losses.

40% RTO ReductionView
Outbound

Delivery Scheduling

Coordinates delivery slots and re-attempts failed deliveries.

50% Fewer Failed DropsView
Outbound

Promotions & Offers

Runs personalized campaigns for sales, restocks, and new arrivals.

5x Campaign ScaleView
Inbound

Loyalty & Rewards

Answers points, tiers, and redemption questions instantly.

80% Query DeflectionView
Outbound

Feedback & Reviews

Collects post-delivery feedback and nudges happy buyers to review.

5x Review VolumeView
Outbound

Reorder & Subscription

Reminds customers to reorder consumables and manages subscriptions.

30% Repeat Purchase ↑View
Inbound

Order Status & Tracking

Answers "where is my order" with live status and delivery ETAs.

80% WISMO DeflectionView
Outbound

Cart Abandonment Recovery

Calls back abandoned carts, resolves objections, and closes the sale.

65% Cart RecoveryView
Inbound

Returns & Exchange

Handles return requests, refund status, and exchanges end to end.

75% Returns AutomationView
Inbound

Product Enquiry & Advice

Answers product questions, sizing, and availability to unblock purchases.

70% Query DeflectionView
Outbound

COD Confirmation

Confirms cash-on-delivery orders before dispatch to cut RTO losses.

40% RTO ReductionView
Outbound

Delivery Scheduling

Coordinates delivery slots and re-attempts failed deliveries.

50% Fewer Failed DropsView
Outbound

Promotions & Offers

Runs personalized campaigns for sales, restocks, and new arrivals.

5x Campaign ScaleView
Inbound

Loyalty & Rewards

Answers points, tiers, and redemption questions instantly.

80% Query DeflectionView
Outbound

Feedback & Reviews

Collects post-delivery feedback and nudges happy buyers to review.

5x Review VolumeView
Outbound

Reorder & Subscription

Reminds customers to reorder consumables and manages subscriptions.

30% Repeat Purchase ↑View
Use cases

What you can automate

E-commerce brands

  • D2C customer engagement at scale
  • Order management
  • Retention campaigns

Fashion & apparel

  • Size recommendations and styling tips
  • Seasonal promotions
  • Loyalty programs

Consumer electronics

  • Product inquiries
  • Warranty registration and technical support
  • Accessory recommendations

Grocery & FMCG

  • Subscription management
  • Reorder reminders
  • Delivery scheduling and inventory alerts

Platform capabilities

  • Shopify, WooCommerce, and custom cart integration
  • Multi-channel engagement (voice, SMS, WhatsApp)
  • Real-time inventory and order status sync
  • Dynamic pricing and promotional offers
  • Customer segmentation and targeting
  • Abandoned cart recovery workflows
Enterprise-ready

Secure and compliant by design

SOC 2 · HIPAA · GDPR

Aligned to enterprise standards

AES-256 encryption

In transit and at rest

Per-tenant isolation

Your data stays yours

Self-host option

Run models in your cloud

FAQ

Questions, answered

How quickly can we launch a retail & e-commerce agent?

Most teams are live within a day — define the agent, connect a number, attach your knowledge, and go.

Does it use our own data?

Yes. Connect your systems and knowledge base so calls are personalized and accurate, with per-tenant isolation.

Which languages are supported?

English and 23 Indic languages, switchable mid-call based on the customer.

Bring Pollax to Retail & E-commerce

Launch your first agent in minutes, or talk to our team about your workflow.