Logistics operations powered by intelligent AI agents

Automate customer communications, tracking updates, and delivery coordination with AI voice and messaging agents that handle millions of interactions seamlessly.

3%
Faster tracking
2%
Cost savings
1/7
Availability
2%
Fewer support calls

Every day, logistics companies handle thousands of tracking inquiries, delivery confirmations, and exception management calls. Manual call handling is costly, missed communications lead to failed deliveries, and customers expect real-time updates across every channel.

How it works

Built for the job

Real-time shipment tracking

AI agents provide instant updates on shipment status, location, and estimated delivery times via voice or chat.

Delivery notifications

Automated outbound calls and SMS for delivery confirmations, delays, and rescheduling requests.

Address verification

Proactive calls to verify delivery addresses and contact information before dispatch.

WhatsApp support

Track shipments, file complaints, and get updates through conversational AI on WhatsApp.

Smart scheduling

AI handles delivery slot booking, rescheduling, and pickup arrangements autonomously.

Exception management

Instant alerts for delays, damaged goods, or missed deliveries with automated resolution flows.

Specialized agents

10+ AI agents, ready to deploy

Purpose-built agents for every workflow — run one, or a whole team.

Inbound

Shipment Tracking & Status

Tracks shipments and explains status in plain language, instantly.

80% WISMO DeflectionView
Outbound

Delivery Scheduling

Schedules deliveries and re-attempts failed ones before they become returns.

50% Fewer Failed DeliveriesView
Inbound

Pickup Request & Booking

Books pickups and courier requests without a single hold queue.

85% Booking AutomationView
Outbound

Address Correction

Resolves address issues proactively to complete stuck deliveries.

70% NDR ResolutionView
Inbound

Freight Quote & Rate

Quotes freight rates and service options for every lane and load.

75% Quote AutomationView
Outbound

COD & Payment Confirmation

Confirms COD orders before dispatch to cut refusals and RTO.

40% RTO ReductionView
Inbound

Damaged / Lost Shipment

Registers claims for damaged or lost shipments and escalates fast.

100% Claim CaptureView
Inbound

Returns & Reverse Pickup

Schedules reverse pickups and keeps the customer informed throughout.

80% Returns AutomationView
Outbound

B2B Client Onboarding

Onboards business shipping clients with rates, SLAs, and account setup.

3x Onboarding SpeedView
Outbound

Driver & Partner Coordination

Coordinates pickups and deliveries with drivers and field staff.

60% Dispatcher Load CutView
Inbound

Shipment Tracking & Status

Tracks shipments and explains status in plain language, instantly.

80% WISMO DeflectionView
Outbound

Delivery Scheduling

Schedules deliveries and re-attempts failed ones before they become returns.

50% Fewer Failed DeliveriesView
Inbound

Pickup Request & Booking

Books pickups and courier requests without a single hold queue.

85% Booking AutomationView
Outbound

Address Correction

Resolves address issues proactively to complete stuck deliveries.

70% NDR ResolutionView
Inbound

Freight Quote & Rate

Quotes freight rates and service options for every lane and load.

75% Quote AutomationView
Outbound

COD & Payment Confirmation

Confirms COD orders before dispatch to cut refusals and RTO.

40% RTO ReductionView
Inbound

Damaged / Lost Shipment

Registers claims for damaged or lost shipments and escalates fast.

100% Claim CaptureView
Inbound

Returns & Reverse Pickup

Schedules reverse pickups and keeps the customer informed throughout.

80% Returns AutomationView
Outbound

B2B Client Onboarding

Onboards business shipping clients with rates, SLAs, and account setup.

3x Onboarding SpeedView
Outbound

Driver & Partner Coordination

Coordinates pickups and deliveries with drivers and field staff.

60% Dispatcher Load CutView
Use cases

What you can automate

E-commerce logistics

  • Order tracking
  • Delivery updates
  • Return management for online retailers

Freight & transport

  • Load tracking
  • Carrier communications
  • Route optimization alerts

Last-mile delivery

  • Customer notifications
  • Delivery confirmations
  • Driver coordination

Warehouse management

  • Inventory alerts
  • Shipment confirmations
  • Staff coordination

Platform capabilities

  • Multi-language support for global operations
  • Integration with WMS and TMS systems
  • Real-time tracking API connections
  • Automated proof of delivery collection
  • Failed delivery recovery workflows
  • Driver-customer communication bridge
Enterprise-ready

Secure and compliant by design

SOC 2 · HIPAA · GDPR

Aligned to enterprise standards

AES-256 encryption

In transit and at rest

Per-tenant isolation

Your data stays yours

Self-host option

Run models in your cloud

FAQ

Questions, answered

How quickly can we launch a logistics & supply chain agent?

Most teams are live within a day — define the agent, connect a number, attach your knowledge, and go.

Does it use our own data?

Yes. Connect your systems and knowledge base so calls are personalized and accurate, with per-tenant isolation.

Which languages are supported?

English and 23 Indic languages, switchable mid-call based on the customer.

Bring Pollax to Logistics & Supply Chain

Launch your first agent in minutes, or talk to our team about your workflow.