Insurance transformed with AI-powered customer care

Automate claims processing, policy renewals, and customer support with intelligent AI agents that handle conversations with empathy and efficiency.

13%
Faster claims
10%
Cost reduction
4/7
Availability
6%
More renewals

Insurance customers need immediate support during critical moments — accidents, medical emergencies, property damage. Long hold times frustrate stressed customers, manual claims processing is slow, and policy renewals slip through the cracks.

How it works

Built for the job

24/7 claims support

AI agents guide customers through the claims process, collect information, and provide status updates round-the-clock.

Policy renewal reminders

Automated calls and messages for policy expiries, premium due dates, and renewal confirmations.

Fraud detection verification

Real-time verification calls for suspicious claims and identity authentication.

WhatsApp assistance

File claims, upload documents, and get policy information through conversational AI on WhatsApp.

Document collection

AI agents request and verify required documents for claims processing via voice guidance.

Customer onboarding

Automated welcome calls, policy explanations, and customer education for new policyholders.

Specialized agents

10+ AI agents, ready to deploy

Purpose-built agents for every workflow — run one, or a whole team.

Inbound

Policy Enquiry & Coverage

Explains coverage, benefits, and exclusions instantly so policyholders never wait on hold.

80% Call DeflectionView
Outbound

New Policy Quote & Sales

Qualifies leads and pitches suitable plans with personalized quotes at scale.

3x Lead CoverageView
Inbound

Claims Intimation (FNOL)

Registers new claims, captures incident details, and guides next steps with empathy.

75% Faster FNOLView
Outbound

Claims Status Follow-up

Proactively updates customers on claim progress and chases missing documents.

60% Fewer Status CallsView
Outbound

Renewal Reminder & Payment

Nudges policyholders before expiry with payment links to protect renewal rates.

40% More RenewalsView
Inbound

Premium & Payment Support

Handles payment help, receipts, and auto-debit setup without agent intervention.

85% Self-Service RateView
Inbound

Policy Servicing

Processes endorsements, nominee, address, and detail changes end to end.

70% Faster ServicingView
Outbound

Lapsed Policy Revival

Re-engages lapsed policyholders with revival options and payment plans.

25% Revival RateView
Inbound

Grievance & Escalation

Registers complaints and escalates per IRDAI norms with full audit trails.

100% IRDAI CompliantView
Outbound

Cross-sell & Riders

Offers relevant add-ons and riders to existing policyholders at the right moment.

30% Attach RateView
Inbound

Policy Enquiry & Coverage

Explains coverage, benefits, and exclusions instantly so policyholders never wait on hold.

80% Call DeflectionView
Outbound

New Policy Quote & Sales

Qualifies leads and pitches suitable plans with personalized quotes at scale.

3x Lead CoverageView
Inbound

Claims Intimation (FNOL)

Registers new claims, captures incident details, and guides next steps with empathy.

75% Faster FNOLView
Outbound

Claims Status Follow-up

Proactively updates customers on claim progress and chases missing documents.

60% Fewer Status CallsView
Outbound

Renewal Reminder & Payment

Nudges policyholders before expiry with payment links to protect renewal rates.

40% More RenewalsView
Inbound

Premium & Payment Support

Handles payment help, receipts, and auto-debit setup without agent intervention.

85% Self-Service RateView
Inbound

Policy Servicing

Processes endorsements, nominee, address, and detail changes end to end.

70% Faster ServicingView
Outbound

Lapsed Policy Revival

Re-engages lapsed policyholders with revival options and payment plans.

25% Revival RateView
Inbound

Grievance & Escalation

Registers complaints and escalates per IRDAI norms with full audit trails.

100% IRDAI CompliantView
Outbound

Cross-sell & Riders

Offers relevant add-ons and riders to existing policyholders at the right moment.

30% Attach RateView
Use cases

What you can automate

Health insurance

  • Claim filing
  • Hospital network queries
  • Policy coverage verification

Auto insurance

  • Accident reporting
  • Roadside assistance
  • Damage assessment coordination

Property insurance

  • Home insurance claims
  • Inspection scheduling
  • Damage documentation

Life insurance

  • Policy inquiries
  • Beneficiary updates
  • Premium payment reminders

Platform capabilities

  • Omnichannel support (voice, SMS, WhatsApp)
  • CRM and policy management integration
  • Multilingual claim processing
  • Real-time claim status tracking
  • Compliance-ready call recordings
  • Sentiment analysis for escalations
Enterprise-ready

Secure and compliant by design

SOC 2 · HIPAA · GDPR

Aligned to enterprise standards

AES-256 encryption

In transit and at rest

Per-tenant isolation

Your data stays yours

Self-host option

Run models in your cloud

FAQ

Questions, answered

How quickly can we launch a insurance industry agent?

Most teams are live within a day — define the agent, connect a number, attach your knowledge, and go.

Does it use our own data?

Yes. Connect your systems and knowledge base so calls are personalized and accurate, with per-tenant isolation.

Which languages are supported?

English and 23 Indic languages, switchable mid-call based on the customer.

Bring Pollax to Insurance Industry

Launch your first agent in minutes, or talk to our team about your workflow.