Healthcare communication, reimagined with AI

Transform patient engagement with intelligent AI agents that handle appointments, triage, follow-ups, and support — improving outcomes while reducing operational costs.

0%
Appointment adherence
0%
Faster triage
0/7
Patient support
0%
Cost reduction

Healthcare providers face overwhelming call volumes for appointments, prescription refills, and patient inquiries. Long wait times frustrate patients, no-shows waste resources, and staff burnout is epidemic.

How it works

Built for the job

Appointment scheduling

AI agents handle booking, reminders, rescheduling, and cancellations with automated calendar management.

Prescription refills

Voice-based medication renewal requests with pharmacy coordination and insurance verification.

Medical triage

Initial symptom assessment, urgency evaluation, and intelligent routing to appropriate care providers.

Telehealth support

Pre-appointment screening, video call setup, post-visit follow-ups, and care plan reminders.

Insurance verification

Real-time benefits checking, prior authorization, coverage verification, and claims status updates.

Health coaching

Chronic disease management, wellness check-ins, medication adherence, and lifestyle support.

Specialized agents

10+ AI agents, ready to deploy

Purpose-built agents for every workflow — run one, or a whole team.

Inbound

Appointment Booking

Books doctor and OPD appointments instantly with live calendar availability.

85% Booking AutomationView
Outbound

Appointment Reminder

Confirms upcoming appointments and reschedules on the spot to reduce no-shows.

45% No-show ReductionView
Inbound

Lab Test & Report Enquiry

Handles test booking, preparation guidance, and report status updates.

75% Query DeflectionView
Inbound

Prescription Refill & Pharmacy

Takes refill requests and coordinates with the pharmacy for pickup or delivery.

80% Refill AutomationView
Inbound

Insurance & Cashless Pre-auth

Guides cashless approvals and coordinates with TPAs to unblock admissions.

60% Faster Pre-authView
Outbound

Post-discharge Follow-up

Checks in on recovery, medication adherence, and books follow-up visits.

30% Readmission DropView
Outbound

Health Checkup Package

Promotes preventive checkup packages matched to patient profiles.

3x Package UptakeView
Inbound

Triage & Emergency Routing

Routes urgency safely — non-diagnostic triage that escalates emergencies fast.

<10s Emergency RoutingView
Inbound

Billing & Payment Support

Explains bills, shares estimates, and collects payments over the call.

70% Billing DeflectionView
Outbound

Feedback & CSAT Survey

Collects post-visit satisfaction feedback and flags detractors for recovery.

5x Response RateView
Inbound

Appointment Booking

Books doctor and OPD appointments instantly with live calendar availability.

85% Booking AutomationView
Outbound

Appointment Reminder

Confirms upcoming appointments and reschedules on the spot to reduce no-shows.

45% No-show ReductionView
Inbound

Lab Test & Report Enquiry

Handles test booking, preparation guidance, and report status updates.

75% Query DeflectionView
Inbound

Prescription Refill & Pharmacy

Takes refill requests and coordinates with the pharmacy for pickup or delivery.

80% Refill AutomationView
Inbound

Insurance & Cashless Pre-auth

Guides cashless approvals and coordinates with TPAs to unblock admissions.

60% Faster Pre-authView
Outbound

Post-discharge Follow-up

Checks in on recovery, medication adherence, and books follow-up visits.

30% Readmission DropView
Outbound

Health Checkup Package

Promotes preventive checkup packages matched to patient profiles.

3x Package UptakeView
Inbound

Triage & Emergency Routing

Routes urgency safely — non-diagnostic triage that escalates emergencies fast.

<10s Emergency RoutingView
Inbound

Billing & Payment Support

Explains bills, shares estimates, and collects payments over the call.

70% Billing DeflectionView
Outbound

Feedback & CSAT Survey

Collects post-visit satisfaction feedback and flags detractors for recovery.

5x Response RateView
Use cases

What you can automate

Primary care

  • Appointment scheduling
  • Preventive care reminders
  • Prescription management

Specialty care

  • Referral coordination
  • Procedure prep instructions
  • Follow-up care

Mental health

  • Crisis hotlines
  • Therapy scheduling
  • Wellness check-ins and support resources

Urgent care

  • Wait time updates
  • Symptom guidance
  • Insurance pre-verification

Platform capabilities

  • HIPAA-compliant recording and encryption
  • EMR/EHR integration (Epic, Cerner, Athena)
  • Multi-language patient support
  • Automated voice/SMS reminders
  • Patient satisfaction surveys
  • Care gap identification and outreach
Enterprise-ready

Secure and compliant by design

SOC 2 · HIPAA · GDPR

Aligned to enterprise standards

AES-256 encryption

In transit and at rest

Per-tenant isolation

Your data stays yours

Self-host option

Run models in your cloud

FAQ

Questions, answered

How quickly can we launch a healthcare & medical agent?

Most teams are live within a day — define the agent, connect a number, attach your knowledge, and go.

Does it use our own data?

Yes. Connect your systems and knowledge base so calls are personalized and accurate, with per-tenant isolation.

Which languages are supported?

English and 23 Indic languages, switchable mid-call based on the customer.

Bring Pollax to Healthcare & Medical

Launch your first agent in minutes, or talk to our team about your workflow.