Utility customer service, reimagined with AI

Handle outages, billing inquiries, and service requests with AI agents that deliver instant, accurate support to customers 24/7.

10%
Outage reporting
8%
Support cost down
3/7
Availability
7%
Faster resolution

Utility companies handle millions of customer interactions during outages, billing cycles, and service requests. Call centers are overwhelmed during emergencies, customers expect instant updates, and manual processes are inefficient.

How it works

Built for the job

Outage reporting

Automated outage logging, status updates, estimated restoration times, and crew dispatch coordination.

Meter readings & billing

Usage inquiries, billing questions, meter reading scheduling, and consumption analysis.

Payment arrangements

Extension requests, payment plans, automated reminders, and disconnect prevention.

Energy audits

Efficiency consultations, usage recommendations, appliance assessments, and savings programs.

Solar & renewables

Installation inquiries, incentive programs, net metering, and interconnection support.

Emergency response

Gas leak reporting, power line hazards, emergency dispatch, and safety guidance.

Specialized agents

10+ AI agents, ready to deploy

Purpose-built agents for every workflow — run one, or a whole team.

Inbound

Billing Enquiry & Explanation

Explains bills, charges, and usage so consumers understand every rupee.

80% Billing DeflectionView
Outbound

Payment Reminder & Collection

Sends pre-due and overdue reminders with payment links that convert.

40% Faster CollectionsView
Inbound

New Connection & Onboarding

Handles new connection requests, documents, and setup timelines.

70% Request AutomationView
Inbound

Outage Reporting & Status

Logs outages and shares live restoration status during peak call storms.

10x Surge CapacityView
Outbound

Proactive Outage Alerts

Notifies consumers of planned and unplanned outages before they call.

60% Fewer Inbound CallsView
Inbound

Meter Reading & Consumption

Takes self-readings, resolves disputes, and answers usage queries.

75% Reading AutomationView
Inbound

Complaint & Grievance

Registers and tracks service complaints with automatic escalation.

100% Complaint CaptureView
Outbound

Solar & Green Plan Sales

Pitches rooftop solar and green-energy plans to qualified consumers.

3x Qualified LeadsView
Inbound

Disconnection & Reconnection

Handles disconnection notices and processes reconnection requests.

70% Self-Service RateView
Inbound

Tariff & Plan Change

Explains tariff categories and processes plan changes on the call.

65% Change AutomationView
Inbound

Billing Enquiry & Explanation

Explains bills, charges, and usage so consumers understand every rupee.

80% Billing DeflectionView
Outbound

Payment Reminder & Collection

Sends pre-due and overdue reminders with payment links that convert.

40% Faster CollectionsView
Inbound

New Connection & Onboarding

Handles new connection requests, documents, and setup timelines.

70% Request AutomationView
Inbound

Outage Reporting & Status

Logs outages and shares live restoration status during peak call storms.

10x Surge CapacityView
Outbound

Proactive Outage Alerts

Notifies consumers of planned and unplanned outages before they call.

60% Fewer Inbound CallsView
Inbound

Meter Reading & Consumption

Takes self-readings, resolves disputes, and answers usage queries.

75% Reading AutomationView
Inbound

Complaint & Grievance

Registers and tracks service complaints with automatic escalation.

100% Complaint CaptureView
Outbound

Solar & Green Plan Sales

Pitches rooftop solar and green-energy plans to qualified consumers.

3x Qualified LeadsView
Inbound

Disconnection & Reconnection

Handles disconnection notices and processes reconnection requests.

70% Self-Service RateView
Inbound

Tariff & Plan Change

Explains tariff categories and processes plan changes on the call.

65% Change AutomationView
Use cases

What you can automate

Electric utilities

  • Power outages
  • Billing and energy efficiency
  • Smart meter programs

Water & sewer

  • Water quality and billing inquiries
  • Leak detection
  • Service requests

Gas utilities

  • Gas leaks
  • Appliance services and safety inspections
  • Billing

Renewable energy

  • Solar installations and wind farms
  • Storage systems
  • Incentive programs

Platform capabilities

  • CIS and billing system integration
  • Outage management system connectivity
  • Multi-channel notifications (voice, SMS, email)
  • GIS integration
  • Automated meter reading (AMR) support
  • Emergency dispatch coordination
Enterprise-ready

Secure and compliant by design

SOC 2 · HIPAA · GDPR

Aligned to enterprise standards

AES-256 encryption

In transit and at rest

Per-tenant isolation

Your data stays yours

Self-host option

Run models in your cloud

FAQ

Questions, answered

How quickly can we launch a energy & utilities agent?

Most teams are live within a day — define the agent, connect a number, attach your knowledge, and go.

Does it use our own data?

Yes. Connect your systems and knowledge base so calls are personalized and accurate, with per-tenant isolation.

Which languages are supported?

English and 23 Indic languages, switchable mid-call based on the customer.

Bring Pollax to Energy & Utilities

Launch your first agent in minutes, or talk to our team about your workflow.