Contact center operations, powered by AI agents

Transform your BPO with intelligent voice and messaging agents that handle customer interactions at scale — reducing costs while improving service quality.

27%
Call automation
22%
Cost savings
7/7
Operations
1x
Scale capacity

Contact centers face relentless pressure to reduce costs, improve service quality, and scale operations. Agent attrition is high, training is expensive, peak loads require overstaffing, and customers demand instant support.

How it works

Built for the job

Automated call handling

AI voice agents handle tier-1 support calls, resolve queries, and escalate complex issues to human agents.

Omnichannel support

Unified AI support across voice calls, SMS, WhatsApp, and chat channels from a single platform.

Real-time analytics

Monitor call volumes, resolution rates, customer sentiment, and agent performance with live dashboards.

Outbound campaign automation

Scale outreach campaigns for surveys, feedback collection, and appointment reminders effortlessly.

Multilingual support

AI agents converse in 100+ languages, enabling global customer support without language barriers.

Quality monitoring

Automated QA with sentiment analysis, compliance checks, and call scoring for every interaction.

Specialized agents

10+ AI agents, ready to deploy

Purpose-built agents for every workflow — run one, or a whole team.

Inbound

Tier-1 Support

Resolves routine support calls and escalates complex cases with context.

90% Call AutomationView
Inbound

Ticket Creation & Routing

Creates tickets with full context and routes them to the right queue.

100% Ticket AccuracyView
Outbound

Survey & CSAT

Runs satisfaction surveys at scale and flags detractors instantly.

5x Response RateView
Outbound

Lead Qualification

Qualifies leads on need, budget, and timeline before handing to sales.

100% Lead CoverageView
Outbound

Appointment Setting

Books and confirms appointments directly on your team calendars.

3x Meetings BookedView
Outbound

Payment & Collections

Runs compliant payment reminder and collections campaigns.

40% Faster CollectionsView
Outbound

Order & Data Verification

Verifies orders, addresses, and records with a human-like touch.

95% Verification RateView
Inbound

Escalation Management

Detects frustration, de-escalates, and hands off to humans smoothly.

<30s Escalation TimeView
Inbound

Multilingual Support

Serves customers in English and 23 Indic languages, switching mid-call.

24 LanguagesView
Inbound

Callback Scheduling

Offers callbacks instead of hold queues and honors every slot.

0 min Hold TimeView
Inbound

Tier-1 Support

Resolves routine support calls and escalates complex cases with context.

90% Call AutomationView
Inbound

Ticket Creation & Routing

Creates tickets with full context and routes them to the right queue.

100% Ticket AccuracyView
Outbound

Survey & CSAT

Runs satisfaction surveys at scale and flags detractors instantly.

5x Response RateView
Outbound

Lead Qualification

Qualifies leads on need, budget, and timeline before handing to sales.

100% Lead CoverageView
Outbound

Appointment Setting

Books and confirms appointments directly on your team calendars.

3x Meetings BookedView
Outbound

Payment & Collections

Runs compliant payment reminder and collections campaigns.

40% Faster CollectionsView
Outbound

Order & Data Verification

Verifies orders, addresses, and records with a human-like touch.

95% Verification RateView
Inbound

Escalation Management

Detects frustration, de-escalates, and hands off to humans smoothly.

<30s Escalation TimeView
Inbound

Multilingual Support

Serves customers in English and 23 Indic languages, switching mid-call.

24 LanguagesView
Inbound

Callback Scheduling

Offers callbacks instead of hold queues and honors every slot.

0 min Hold TimeView
Use cases

What you can automate

Customer support

  • Tier-1 support automation
  • Ticket creation
  • 24/7 customer assistance

Technical helpdesk

  • IT support
  • Troubleshooting guides
  • Escalation management

Sales & lead gen

  • Lead qualification
  • Appointment setting
  • Follow-up automation

Back office operations

  • Data verification
  • Appointment scheduling
  • Process automation

Platform capabilities

  • CRM and ticketing system integration
  • Custom AI agent training for specific domains
  • Real-time call transcription and summarization
  • Automated ticket creation and routing
  • Agent assist with live suggestions
  • Compliance recording and audit trails
Enterprise-ready

Secure and compliant by design

SOC 2 · HIPAA · GDPR

Aligned to enterprise standards

AES-256 encryption

In transit and at rest

Per-tenant isolation

Your data stays yours

Self-host option

Run models in your cloud

FAQ

Questions, answered

How quickly can we launch a bpo & contact centers agent?

Most teams are live within a day — define the agent, connect a number, attach your knowledge, and go.

Does it use our own data?

Yes. Connect your systems and knowledge base so calls are personalized and accurate, with per-tenant isolation.

Which languages are supported?

English and 23 Indic languages, switchable mid-call based on the customer.

Bring Pollax to BPO & Contact Centers

Launch your first agent in minutes, or talk to our team about your workflow.