Collections and servicing, automated

Reach more accounts, recover faster, and support customers 24/7 — compliantly, in any language.

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8%
Call deflection
0x
Faster resolution
3/7
Availability
5%
Cost reduction

Financial institutions handle millions of customer touchpoints daily — support calls, transaction alerts, payment reminders, and service requests. Traditional IVRs frustrate customers, and scaling human support is expensive.

The challenge

The challenge banks face today

Customers expect instant, personalized service across every channel — Pollax bridges this gap with AI agents that understand context, speak naturally, and resolve issues autonomously.

Traditional banking support

  • Average call center wait time8+ minutes
  • Customer drop-off rate34%
  • Cost per support interaction$6–12

With Pollax AI

  • Zero wait time
  • 70% cost savings
  • 24/7 availability
How it works

Built for the job

24/7 Voice Support

AI voice agents handle customer calls round-the-clock — answering queries, resolving issues, and routing complex cases to human agents.

Automated Outbound Calls

Scale your outreach with AI-powered calls for payment reminders, appointment confirmations, and customer follow-ups.

Instant Alerts & Verification

Trigger voice calls and SMS for fraud alerts, OTP verification, and security notifications in real-time.

WhatsApp AI Chat

Extend support to WhatsApp with AI-powered conversations for queries, updates, and seamless customer engagement.

Smart Call Routing

AI understands caller intent and routes to the right department or resolves issues autonomously — reducing wait times.

Multi-Channel Notifications

Send timely reminders and alerts via voice calls, SMS, and WhatsApp — all from a single platform.

Specialized agents

13+ AI agents, ready to deploy

Purpose-built agents for every workflow — run one, or a whole team.

Risk

Compliance Monitoring

Regulatory surveillance & alerts.

95% detectionView
Collections

Accounts Receivable

Automate collections & DSO reduction.

25% DSO ↓View
Finance

Budget Management

Expense tracking & forecasting.

32% savingsView
Ops

Contract Management

Contract drafting & review.

72% errors ↓View
Collections

Debt Collection

Recovery with compliance.

23% recovery ↑View
Risk

Financial Reporting

SEC/GAAP compliant filings.

99.8% accuracyView
Servicing

Insurance Claims

Claims processing & fraud detection.

72% fasterView
Ops

Invoice Processing

3-way matching & AP automation.

20x speedView
Finance

Reconciliation

Auto-match transactions.

95% matchView
Lending

Loan Processing

End-to-end loan lifecycle.

75% fasterView
Risk

SAR Filing

FinCEN SAR automation.

75% time ↓View
Risk

Transaction Monitoring

AML & fraud detection.

90% FP ↓View
Onboarding

KYC Verification

Identity verification & screening.

90% fasterView
Risk

Compliance Monitoring

Regulatory surveillance & alerts.

95% detectionView
Collections

Accounts Receivable

Automate collections & DSO reduction.

25% DSO ↓View
Finance

Budget Management

Expense tracking & forecasting.

32% savingsView
Ops

Contract Management

Contract drafting & review.

72% errors ↓View
Collections

Debt Collection

Recovery with compliance.

23% recovery ↑View
Risk

Financial Reporting

SEC/GAAP compliant filings.

99.8% accuracyView
Servicing

Insurance Claims

Claims processing & fraud detection.

72% fasterView
Ops

Invoice Processing

3-way matching & AP automation.

20x speedView
Finance

Reconciliation

Auto-match transactions.

95% matchView
Lending

Loan Processing

End-to-end loan lifecycle.

75% fasterView
Risk

SAR Filing

FinCEN SAR automation.

75% time ↓View
Risk

Transaction Monitoring

AML & fraud detection.

90% FP ↓View
Onboarding

KYC Verification

Identity verification & screening.

90% fasterView
Use cases

What you can automate

Collections

  • Automated payment reminders
  • Overdue notifications
  • Recovery calls with compliance

Retail Banking

  • Account services & balances
  • Card management
  • Personal loan inquiries

Corporate Banking

  • Cash management alerts
  • Trade finance updates
  • Treasury notifications

Wealth Management

  • Portfolio updates
  • Market alerts
  • Advisor appointment scheduling
Enterprise-ready

Secure and compliant by design

SOC 2 · HIPAA · GDPR

Aligned to enterprise standards

AES-256 encryption

In transit and at rest

Per-tenant isolation

Your data stays yours

Self-host option

Run models in your cloud

FAQ

Questions, answered

How quickly can we launch a banking & finance agent?⌄

Most teams are live within a day — define the agent, connect a number, attach your knowledge, and go.

Does it use our own data?⌄

Yes. Connect your systems and knowledge base so calls are personalized and accurate, with per-tenant isolation.

Which languages are supported?⌄

English and 23 Indic languages, switchable mid-call based on the customer.

Bring Pollax to Banking & Finance

Launch your first agent in minutes, or talk to our team about your workflow.

Start free Book a demo