Automotive customer service, accelerated with AI

Transform your dealership and service center operations with AI agents that handle bookings, reminders, and customer engagement across voice and messaging channels.

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Booking automation
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Cost reduction
0/7
Availability
0x
Faster service

Automotive businesses handle thousands of service bookings, test drive requests, and customer inquiries daily. Manual scheduling is time-consuming, missed follow-ups lose revenue, and customers expect instant responses.

How it works

Built for the job

Service appointment booking

AI agents handle appointment scheduling, rescheduling, and service bay availability management automatically.

Maintenance reminders

Proactive calls and messages for service due dates, warranty expiry, and seasonal maintenance.

Customer follow-ups

Automated post-service calls to collect feedback, address concerns, and promote services.

WhatsApp engagement

Book test drives, check vehicle availability, and get service updates via conversational AI.

Payment & finance assistance

AI guides customers through loan applications, EMI queries, and payment processing.

Roadside assistance

Instant support for breakdowns, towing services, and emergency assistance coordination.

Specialized agents

10+ AI agents, ready to deploy

Purpose-built agents for every workflow — run one, or a whole team.

Inbound + Outbound

Test Drive Booking

Books test drives and follows up to make sure prospects show up.

3x More Test DrivesView
Outbound

Sales Lead Qualification

Qualifies vehicle-purchase leads on model, budget, and timeline.

100% Lead CoverageView
Inbound

Service Appointment

Books service and maintenance visits against live bay availability.

85% Booking AutomationView
Outbound

Service Reminder & Follow-up

Sends due-service reminders and post-service follow-ups automatically.

35% Service Retention ↑View
Inbound

Roadside Assistance

Captures breakdown location and dispatches help without panic or delay.

<60s Dispatch TimeView
Inbound

Insurance & Warranty

Explains coverage, claims, and warranty terms for every model.

75% Query DeflectionView
Inbound

Spare Parts & Accessories

Checks parts availability, pricing, and takes orders on the call.

70% Order AutomationView
Outbound

Vehicle Delivery Coordination

Coordinates new-vehicle delivery slots, documents, and checklists.

50% Faster HandoverView
Outbound

Post-service Feedback

Collects CSAT after every service visit and flags unhappy customers.

5x Response RateView
Inbound

Finance & EMI Enquiry

Guides buyers on vehicle loans, EMI options, and financier tie-ups.

2x Finance ConversionsView
Inbound + Outbound

Test Drive Booking

Books test drives and follows up to make sure prospects show up.

3x More Test DrivesView
Outbound

Sales Lead Qualification

Qualifies vehicle-purchase leads on model, budget, and timeline.

100% Lead CoverageView
Inbound

Service Appointment

Books service and maintenance visits against live bay availability.

85% Booking AutomationView
Outbound

Service Reminder & Follow-up

Sends due-service reminders and post-service follow-ups automatically.

35% Service Retention ↑View
Inbound

Roadside Assistance

Captures breakdown location and dispatches help without panic or delay.

<60s Dispatch TimeView
Inbound

Insurance & Warranty

Explains coverage, claims, and warranty terms for every model.

75% Query DeflectionView
Inbound

Spare Parts & Accessories

Checks parts availability, pricing, and takes orders on the call.

70% Order AutomationView
Outbound

Vehicle Delivery Coordination

Coordinates new-vehicle delivery slots, documents, and checklists.

50% Faster HandoverView
Outbound

Post-service Feedback

Collects CSAT after every service visit and flags unhappy customers.

5x Response RateView
Inbound

Finance & EMI Enquiry

Guides buyers on vehicle loans, EMI options, and financier tie-ups.

2x Finance ConversionsView
Use cases

What you can automate

Dealerships

  • Lead generation and test drive scheduling
  • Sales follow-ups
  • Delivery coordination

Service centers

  • Appointment booking
  • Service reminders and status updates
  • Feedback collection

Spare parts

  • Inventory queries and order tracking
  • Availability alerts
  • Delivery notifications

Fleet management

  • Bulk service scheduling
  • Maintenance tracking
  • Driver coordination

Platform capabilities

  • CRM and DMS integration
  • Multi-brand and multi-location support
  • Service history tracking
  • Automated recall notifications
  • Extended warranty promotions
  • Customer satisfaction surveys
Enterprise-ready

Secure and compliant by design

SOC 2 · HIPAA · GDPR

Aligned to enterprise standards

AES-256 encryption

In transit and at rest

Per-tenant isolation

Your data stays yours

Self-host option

Run models in your cloud

FAQ

Questions, answered

How quickly can we launch a automotive industry agent?

Most teams are live within a day — define the agent, connect a number, attach your knowledge, and go.

Does it use our own data?

Yes. Connect your systems and knowledge base so calls are personalized and accurate, with per-tenant isolation.

Which languages are supported?

English and 23 Indic languages, switchable mid-call based on the customer.

Bring Pollax to Automotive Industry

Launch your first agent in minutes, or talk to our team about your workflow.