Analyze every customer conversation — a live dashboard, per-campaign performance, full call detail, and auto-created support tickets — then get AI suggestions to lift whatever KPI you care about.
Suggestion: add a fee-due FAQ — would cut transfers ~12%.
Every capability, shown — not just described.
A concise summary of what was discussed and what to do next — on every call, no tagging.
Per-turn and overall sentiment so you can spot frustration and wins automatically.
Detected intent and how the call ended — resolved, booked, paid, transferred, or churn risk.
A CSAT read inferred from the conversation, rolled up across agents and campaigns.
Agent vs. customer talk time, duration, and response latency for every interaction.
My card is 0000 and OTP 000
PII redactedFull transcript and recording for each call, with sensitive data automatically redacted.
Four connected views — drill from a company-wide dashboard all the way into one conversation, without leaving Pollax.
A live dashboard of every agent and every call — the numbers leaders check first to run the business.
Drill into any bulk campaign — pickup, completion, outcomes, cost, and the full call log behind the numbers.
Every conversation fully reconstructed — the transcript, the recording, and the AI’s read on what happened.
Every call that needs follow-up turns into a tracked ticket — routed, prioritized, and measured for resolution.
A live dashboard of every agent and every call — the numbers leaders check first to run the business.
Drill into any bulk campaign — pickup, completion, outcomes, cost, and the full call log behind the numbers.
Every conversation fully reconstructed — the transcript, the recording, and the AI’s read on what happened.
Customer: What's the pending fee for my son?
Agent: ₹12,000 is due by the 15th. I can send a payment link now.
Every call that needs follow-up turns into a tracked ticket — routed, prioritized, and measured for resolution.
Not another dashboard you check once a week — a loop that makes every agent better with each call.
AI-generated prompt and policy updates derived from your real call performance — not generic best practices.
Pick a goal — resolution, CSAT, handle time — set a target, and Pollax surfaces the changes that move it.
Ship a change, watch the metric move in real time, and keep what works. Measurable, not guesswork.
Ship your agent and start handling real calls.
Calls run across voice and every connected channel.
Resolution, sentiment, and outcomes update live.
Pollax recommends high-impact changes from your data.
You approve what ships — then it repeats.
Download a report or stream every metric and transcript straight into your stack.
Every call is analyzed automatically — transcript, sentiment, intent, outcome, talk-time, and CSAT — so dashboards, campaigns, and tickets populate without any manual tagging.
Both. Live signals appear during calls, and a full analytics pass lands the moment a call completes, feeding historical trends and reports.
Yes. Start at the dashboard, open a campaign, then any individual call — transcript, recording, intent, outcome, and CSAT — all from the same place.
Pollax looks at your own call outcomes — not templates — to recommend prompt, knowledge, and routing changes, each with a projected impact. You always approve before anything ships.
Yes. Export to Excel, PDF, JSON, or Word, or stream every metric and transcript to your CRM, helpdesk, BI tool, or warehouse via the API and signed webhooks.
See your dashboards, campaigns, calls, and tickets — and the suggestions to improve them.