Voice AI, in practice

Tutorials, product deep-dives, and stories from teams building with Pollax.

Self-Hosted Voice AI: Why Enterprises Are Keeping Call Data In-House

Featured · AI & Technology

Self-Hosted Voice AI: Why Enterprises Are Keeping Call Data In-House

How on-premise deployment of AI voice agents builds trust, ensures regulatory compliance, and gives enterprises complete control over sensitive customer conversations.

February 5, 2026·10 min read
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AI Voice Agents for BPO: Scaling Collections Without Adding Headcount

Industry Insights

AI Voice Agents for BPO: Scaling Collections Without Adding Headcount

How BPOs use AI dialers for loan reminders, EMI follow-ups, and first-party collections at 10× agent leverage.

July 20, 2026·9 min read
DLT & TRAI Compliance for AI Outbound Calling in India

Industry Insights

DLT & TRAI Compliance for AI Outbound Calling in India

DLT registration, template approval, DND scrubbing, and CLI rules every AI outbound team must follow in India.

July 18, 2026·10 min read
AI Voice Agent vs IVR: Why Callers Prefer Conversational AI

AI & Technology

AI Voice Agent vs IVR: Why Callers Prefer Conversational AI

A practical comparison of traditional IVR menus and AI voice agents — when to replace, when to hybridize, and what to measure.

July 15, 2026·9 min read
Outbound AI Calling for Education: Admissions, Fees & Parent Outreach

Industry Insights

Outbound AI Calling for Education: Admissions, Fees & Parent Outreach

How schools and coaching institutes use outbound AI calling for admissions follow-ups, fee reminders, and parent engagement at scale.

July 12, 2026·8 min read
How AI Voice Agents Are Transforming Healthcare

Industry Insights

How AI Voice Agents Are Transforming Healthcare

How providers use conversational AI to improve patient engagement, cut wait times, and deliver better outcomes.

January 5, 2026·6 min read
Building Your First Voice Agent: A Complete Tutorial

Tutorials

Building Your First Voice Agent: A Complete Tutorial

A step-by-step guide to creating, training, and deploying your first AI voice agent on Pollax.

January 3, 2026·12 min read
The Future of Customer Service: 2026 Predictions

AI & Technology

The Future of Customer Service: 2026 Predictions

How AI will reshape customer service in the coming year and beyond.

December 28, 2025·5 min read
Case Study: How FinanceFirst Reduced Support Costs by 60%

Customer Stories

Case Study: How FinanceFirst Reduced Support Costs by 60%

How this fintech implemented Pollax to handle 80% of customer inquiries automatically.

December 22, 2025·7 min read
Understanding RAG: How Knowledge Bases Power AI Responses

AI & Technology

Understanding RAG: How Knowledge Bases Power AI Responses

A deep dive into Retrieval-Augmented Generation and grounded, accurate AI answers.

December 18, 2025·10 min read
Multi-Language Support: Serving Global Customers

Tutorials

Multi-Language Support: Serving Global Customers

Configure voice agents for multiple languages and seamless multilingual experiences.

December 15, 2025·6 min read
E-commerce Revolution: AI-Powered Sales Calls

Industry Insights

E-commerce Revolution: AI-Powered Sales Calls

How retailers recover abandoned carts, upsell, and boost lifetime value with voice AI.

December 10, 2025·8 min read
How We Encrypt Every Voice Call: End-to-End Security

AI & Technology

How We Encrypt Every Voice Call: End-to-End Security

A technical deep dive into TLS, SRTP, AES-256, and zero-trust architecture protecting every conversation.

February 1, 2026·9 min read

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